Refund Policy

Our goal is for ProShapeto genuinely work for you. If a charge doesn’t look right or the product let you down, tell us — every request gets a human review.

Eligibility

Refund requests can be submitted up to 30 days after your first payment. Whether a refund is granted is decided case by case, at our discretion. The situations where we typically say yes include: the same purchase was billed twice, a technical problem on our side kept you from receiving or using your plan, or a payment was made without your authorization.

How to request a refund

Send a message to info@selected10.com using the same email address you entered at checkout. To help us find the transaction quickly, mention your order ID (or the final four digits of the card that was charged) and tell us briefly what went wrong. We aim to get back to you inside two business days.

Cancelling a subscription

Asking for a refund and cancelling are two different things. If you want future renewals to stop, go to the Cancel Subscription page — cancellation ends billing from the next cycle onward, while any earlier charges remain subject to the refund process above.

Processing time

When a refund is approved, the money goes back to the payment method you originally used. Banks typically post card refunds within five to ten business days, though timing varies by issuer.

Contact

Anything unclear about this policy? Write to info@selected10.com or use our contact page.